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Performance management

Effective performance management comes from a clear understanding of motivations and behaviours, and from having established and agreed clear performance expectations.

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“Instead of setting numerical quotas, management should work on improving the process.”

W. Edwards Deming


Our 2 days Performance Management Training Course is delivered in two parts:

Day 1 focuses on performance management processes and

Day 2 focuses on the behaviour and skills required to be a highly effective manager of performance. Delegates on the programme will also have the benefit of working with actors to finely hone their skills in managing challenging conversations.

Key topics
  • Defining the excellent performance manager.
  • Goals, objective and targets and their effect on performance.
  • Disciplinary and capability processes.
  • Induction, probation.
  • Appraisals and performance reviews.
  • Absence management.
  • Legal frameworks and constraints.
  • Layers of interference.
  • Effective communication in performance management- a coaching approach.
  • Values, motivation, engagement.
  • Feedback.
  • Challenging Conversations.
Programme duration

The Programme is normally delivered as a 2 day workshop.


Programme content

Our Performance Management Training Course is aimed at:

  • All managers who have a performance management remit.
  • Management at all levels.

Outcomes

On completion of this Performance Management Training Course, delegates will:

  • Have experienced challenging performance-related conversations, and be able to repeat those conversations at work (via simulated work with actors).
  • Understand what an excellent performance manager knows, thinks and does.
  • Understand how to work with a company’s procedures.
  • Understand the legal background and constraints.
  • Understand the context and best practice for agreeing and monitoring objectives.
  • Discover how best to motivate different personality types.
  • Experience how to best frame effective feedback.
  • Understand the purpose and best practice in holding various types of performance interviews.


Call us on 0845 130 5500 to find out more or book this programme.

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