Yvonne is a business professional with a passion for delivering customer service excellence in all areas of her practice.
Yvonne has a background in training that dates back to 1993 when she started as a trainee ‘Train the Trainer’ and assessor with the YMCA in the world of fitness. Since then she has worked for British Airways, undergoing rigorous customer service training that she then applied to the rest of her working life.
Towards the end of 2006, after more than a year in business Yvonne started a joint venture delivering motivational leadership and customer service training to the hospitality and leisure industry. Clients included Oasis Hong Kong (HK based airline), Premier Apartments & Hotels (UK & Ireland), Petchey Travel (UK & Spain) and Heritage Leisure, UK.
Yvonne now works with women around personal development both for business and for personal well being, utilising coaching, mentoring and training techniques.
A faculty trainer with Reed Learning since April 2010, Yvonne delivers a range of courses from customer service, managing upwards & personal effectiveness to PA industry specific courses.
Yvonne has CMI Level 5 in coaching (member of AC) in addition to Distance Learning Courses with the American University of NLP in Life Coaching, NLP and Master Life Coaching Skills. Yvonne carried out her mentor training with Get Mentoring and Women 1st (part of the Worldhost Group) and is a member of IOEE (Institute of Enterprise & Entrepreneurs).
Yvonne was voted trainer of the year 2011 by Reed Learning.