<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rssdatehelper="urn:rssdatehelper"><channel><title>Training Programmes</title><link>http://www.truenorthgb.com</link><pubDate></pubDate><generator>umbraco</generator><description></description><language>en</language><item><title>Working with people</title><link>http://www.truenorthgb.com/training-programmes/core-training-programmes/working-with-people</link><pubDate>Tue, 16 Jun 2009 08:38:55 GMT</pubDate><guid>http://www.truenorthgb.com/training-programmes/core-training-programmes/working-with-people</guid><content:encoded><![CDATA[ 
Some people seem to 'get along' with others really well, and
obtain the best from them with seemingly little effort, while
others struggle.
]]></content:encoded></item><item><title>Train the trainer</title><link>http://www.truenorthgb.com/training-programmes/core-training-programmes/train-the-trainer</link><pubDate>Tue, 16 Jun 2009 08:38:37 GMT</pubDate><guid>http://www.truenorthgb.com/training-programmes/core-training-programmes/train-the-trainer</guid><content:encoded><![CDATA[ 
The trainer performs potentially one of the most important and
influential roles within an organisation. A great trainer can not
only teach people how to 'do things' - but can also influence
culture and drive positive change throughout an organisation.
]]></content:encoded></item><item><title>Team leader development</title><link>http://www.truenorthgb.com/training-programmes/core-training-programmes/team-leader-development</link><pubDate>Tue, 16 Jun 2009 08:38:18 GMT</pubDate><guid>http://www.truenorthgb.com/training-programmes/core-training-programmes/team-leader-development</guid><content:encoded><![CDATA[ 
Being a great team leader isn't about being the best in a
particular field - for instance, the most experienced sales people
don't always make the best sales managers. Team leadership skills
can be developed and honed, enabling team leaders to get the most
from the team - and themselves.
]]></content:encoded></item><item><title>Selling solutions</title><link>http://www.truenorthgb.com/training-programmes/core-training-programmes/selling-solutions</link><pubDate>Tue, 16 Jun 2009 08:37:59 GMT</pubDate><guid>http://www.truenorthgb.com/training-programmes/core-training-programmes/selling-solutions</guid><content:encoded><![CDATA[ 
Yesterday's 'hard-sell' sales techniques are obsolete.
Customers today demand solutions which precisely fit their actual
needs. To be really successful, salespeople need to listen and work
with customers, explore those needs and recommend innovative and
relevant solutions.
]]></content:encoded></item><item><title>Presenting and communicating</title><link>http://www.truenorthgb.com/training-programmes/core-training-programmes/presenting-and-communicating</link><pubDate>Tue, 16 Jun 2009 08:37:24 GMT</pubDate><guid>http://www.truenorthgb.com/training-programmes/core-training-programmes/presenting-and-communicating</guid><content:encoded><![CDATA[ 
Companies don't just need people who can have great ideas -
they also need people who can present them with energy and
conviction, people who can grab people's attention and hold it.
Being able to present, communicate, persuade and sell is a skill
vital to many organisations today.
]]></content:encoded></item><item><title>Managing sales</title><link>http://www.truenorthgb.com/training-programmes/core-training-programmes/managing-sales</link><pubDate>Tue, 16 Jun 2009 08:37:03 GMT</pubDate><guid>http://www.truenorthgb.com/training-programmes/core-training-programmes/managing-sales</guid><content:encoded><![CDATA[ 
The temptation for many sales managers is to try to create
results by applying pressure. Better results come from a logical
and structured approach to the role, based on a proven framework
for success and an understanding of how to motivate a team towards
increased performance.
]]></content:encoded></item><item><title>People, personalities and performance</title><link>http://www.truenorthgb.com/training-programmes/core-training-programmes/people,-personalities-and-performance</link><pubDate>Tue, 16 Jun 2009 08:36:47 GMT</pubDate><guid>http://www.truenorthgb.com/training-programmes/core-training-programmes/people,-personalities-and-performance</guid><content:encoded><![CDATA[ 
Most work problems stem from issues related to the way that
people interact.
]]></content:encoded></item><item><title>Managing performance</title><link>http://www.truenorthgb.com/training-programmes/core-training-programmes/managing-performance</link><pubDate>Tue, 16 Jun 2009 08:36:05 GMT</pubDate><guid>http://www.truenorthgb.com/training-programmes/core-training-programmes/managing-performance</guid><content:encoded><![CDATA[ 
Managing performance is a vital part of running any
organisation effectively, but it isn't just a question of
statistical measurement. Strong performance managers are able to
use the performance-management process as part of their approach to
getting the most from their teams.
]]></content:encoded></item><item><title>Looking after customers</title><link>http://www.truenorthgb.com/training-programmes/core-training-programmes/looking-after-customers</link><pubDate>Tue, 16 Jun 2009 08:35:45 GMT</pubDate><guid>http://www.truenorthgb.com/training-programmes/core-training-programmes/looking-after-customers</guid><content:encoded><![CDATA[ 
Looking after customers isn't easy - it takes great patience,
confidence, energy and commitment. It also takes a lot of
skill.
]]></content:encoded></item><item><title>Leading and managing</title><link>http://www.truenorthgb.com/training-programmes/core-training-programmes/leading-and-managing</link><pubDate>Tue, 16 Jun 2009 08:35:23 GMT</pubDate><guid>http://www.truenorthgb.com/training-programmes/core-training-programmes/leading-and-managing</guid><content:encoded><![CDATA[ 
While some people are 'natural leaders', most others find
leading and managing to be a challenging experience for which they
have had little preparation. Clear leadership and effective
management are skills that can be developed - and don't require a
'gift for leadership'.
]]></content:encoded></item></channel></rss>

