team leader development

Programme content

• Ownership and responsibility
• Attitudes of a team leader
• Innovation in the workplace
• Business improvement projects
• A methodology for defining and assessing business improvements
• Effective working relationships
• Insights into self and others
• Self-management and organisation: values, planning and prioritising
• Communicating with impact
• Good communication at work
• Personal effectiveness: attitudes and assertiveness
• Critical results : what do I really deliver and how do I get those results with and through others
• Effective delegation process
• Effective interviewing: establishing purpose, rapport, listening and questioning skills
• Final presentations and celebrations: refining presentation skills
• Tracking, recognizing and valuing achievement
  
  
  

Duration

• Four nonconsecutive days.

Programme structure

Team leader development is structured into four full-day sessions. There is a pre-programme self- and manager-assessment - so that the programme properly targets the areas which you and your organisation needs to develop.

Includes personality profile – all delegates receive an ‘Insights’ personality profile, to help them better understand themselves and how they interact with others.

Intended audience

Team leader development is aimed at first-tier managers, such as team leaders, cell leaders, process leaders, supervisors and shift leaders.

It is designed to help you:

• get clear about the most helpful and effective approach to being a team leader.
• look afresh at your area of responsibility and see what improvements you can make with a bottom line impact.
• create a sense of ownership and being valued in your team.
• understand yourself and connect more effectively with others.
• value different behaviours, approaches and styles.
• develop a more tolerant and non-judgmental approach to managing.
• recognise what’s important to you and the company, and prioritise accordingly.
• get clear about what matters to you, for yourself and your team.
• take a simple yet focused approach to planning that can be used for planning anything from meetings to projects.
• develop confidence in your communication style.
• understand how to structure communication effectively.
• give and receive effective feedback.
• be more effective with people at all levels.
• learn to say no and mean it!
• be able to behave assertively, and know the difference between aggressive and assertive.
• define where and how you add value to your team and organisation through your role .
• adopt an approach to delegation that stops you thinking “It’s quicker/easier to do this myself!”
• set up interviews that work, whether it’s recruitment, return-to-work or informal disciplinaries.
• learn to refine your listening skills.
• understand how to ask relevant and useful questions.
• review your own development .
• structure and make an effective presentation.